Customer Care Representative

Job description

Requirements

Proven customer support experience or experience as a client service representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of character

Read more : Early Career Recruitment Program Airtel Nigeria

Responsibilities

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Benefits

Social activities organized by the company

Travelling expenses

Medical expenses

Read more : Recruitment & Employee Development Specialist

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