Client Relationship Officer at the Workplace Centre Limited

Job description

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  • Location: Nigeria
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  • Job type: Full-Time
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The Workplace Centre Limited – We are a World Class Skills Development and HR / ICT Consulting Services organisation that adds significant value to our clients and society.

We are recruiting suitably qualified candidates to fill the position below:

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Job Title: Client Relationship Officer

Location: Lagos

Job Description

  • Customer Relationship Officers handle the concerns of the people who buy their company’s products or services.
  • They work to rectify issues experienced by individual customers as well as aim to improve the organization’s overall customer satisfaction ratings.
  • Those interested in a career as a Customer Relationship Officer should like to interact with people in various ways.

Essential Duties And Responsibilities

  • Building and maintaining relationships with clients and key personnel within customer companies.
  • Conducting business reviews to ensure clients are satisfied with their products and services.
  • Alerting the sales team to opportunities for further sales within key clients.
  • Letting customers know about other products the company offers.
  • Escalating and resolving areas of concern as raised by clients.
  • Carrying out client satisfaction surveys and reviews.
  • Monitoring company performance against service level agreements and flagging potential issues.
  • Updating the CRM
  • Passing leads to the sales team and following up on progress.
  • Liaising with internal departments to ensure client needs are fulfilled effectively.

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Qualifications

  • Minimum of OND certificate.
  • Experienced-Entry level as successful candidates would be trained.
  • Candidates must reside within either Maryland or Lekki environs

Required Skills

  • Communication skills
  • Good listening skills
  • Negotiation skills
  • Excellent communication and organizational skills
  • Ability to adapt to completing deadline
  • Presentation and persuasive skills
  • Ability to work in a target driven environment.

Remuneration
N50,000 – N60,000 per month.

Application Closing Date
20th May, 2019

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